FREQUENTLY ASKED QUESTIONS

If you are having any problems please look through all FAQ below to find a solution. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks 😊

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Making Orders & Payments

I entered the wrong address?

Unfortunately, we cannot make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

If your order is returned to us because the address is incorrect, it will be automatically cancelled and refunded. You will then need to create a new order.

Can I change my delivery address?

We will unfortunately not be able to make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

I entered the wrong address?

We will unfortunately not be able to make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

Can I have my parcel redirected to a different address?

For your security, we are unable to change the address your order is being sent to.

Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after your order has been made. Please double check the items when completing your order.

My card keeps getting declined

In most cases, if your card is declined it is due to your bank rejecting the payment.

This is because they may not recognise my domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

My product is faulty?

Your items may have natural wear and tear during the manufacturing process.

Each item is tested through machinery which can cause some thread to be undone. The quality and usability of each product is the same. Please note that all products will get lose overtime due to wear and tear and this does not make it faulty.

If you product has some other fault please contact support with your order id, email and pictures of the fault.

My purchase doesn't fit, can I return it?

Unfortunately, there are no refunds or exchanges on physical products including clothing. This is due to the product being a limited release where all sales are final.

Why is my product different?

Please note that each item will vary slightly due to the material that they are made from.

If your product is slightly different to another customers’ this does not make it faulty. This includes any small marks, tears, lose thread and bubbles. These happen due to products being made partly by hand and does not affect the overall quality and usability of the product, which will remain the same.

Refunds and Returns

I don’t like my product, can I get a refund?

PHYSICAL PRODUCTS

There are no refunds or exchanges on physical products. This is due to the product being a limited release where all sales are final, as stated on the site.

Refunds can only be given in the following circumstances:

  • If the item is faulty.
  • If the transaction was not a genuine transaction (card fraud etc)
  • If there was a duplicate order or payment.